Cases
- Open Cases/Pending Service Requests - Service Providers
- Cases Filters
- Case Search, Save Filters, Bulk Close and Auto-close cases.
- Language Preferences
- View and Edit Email Templates in Your Preferred Language
- French Translation Enhancements for Case
- Allow Decisiv Email Domains
- Respond to Case Email Notifications Directly from Your Inbox - TEMPORARILY DISABLED
- Case Mileage and Engine Hours Updates
- The Case Quickstop Banner
- Use Quick Actions to Update Repair Status
- Create a Case
- Add a Follow-up Time
- Check In a Case
- Configure Your Case View
- Assign a Case to Another User
- Send and Receive Case Notes
- Enter Case Breakdown Information
- Update Case to Asset In Service
- Link a Case to Another Case
- Adjust Case-Level Charges
- Use the Intake Form
- Add Operations and Parts to a Case
- Enter Asset Information for a Case
- Enter Case Information
- View Case Status Information
- Close a Case
- Enter Customer Information for a Case
- Upload Attachments to a Case
- Start Watching a Case