Help for Fleet

Getting Started

• Set Up Your Fleet User Profile
• Accessing the Platform for the First Time

Search

• Use the Search Page

Cases

• Open Cases/Pending Service Requests - Fleets
• Cases Filters
• Configure your Fleet Case View
• View Cases by ETR
• View Cases by Depot
• View Case Information (VMRS)

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Service Requests

• Create a Service Request
• Respond to a Service Request
• Save a Service Location as a Favorite
• Cancel a Service Request

Estimates

• VMRS Code Key 14 Reason for Repair
• Enhanced Notes UI
• Respond to an Estimate Approval Request

Notifications

• View Notification Messages
• Reply to Email Notifications

Common Questions

• What's that blue button in the bottom left?
• How do I update my Fleet User Profile?
• How Do I Change My Password?
• Where are my Fleet Email Notifications?

Get More Help

• Use the Resource Center
• How do I Contact Support as a Fleet Customer?

Administrators

• Fleet User Roles
• Recommended Operations
• Set up Your Location Information
• Upload Assets
• Manage Assets
• Manage Depots

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