Bi-Directional Mobile Communications Launch Re-Scheduled to April 10th

The launch originally scheduled for March 26th has been re-scheduled for April 10th.  As previously noted, the bi-directional mobile communications features include:

• better ways to manage customer contacts, including mobile phone only contacts 
• the ability for dealers and customers to reply to case notifications and notes via SMS text or a mobile user interface, as well as to send notes to a case
• the ability for dealers and customers to be able to see the current list of cases in the mobile user interface
• the ability for customers to approve estimates at the line item level via the mobile user interface

The documentation for these features is now posted in the Help Center.  See the Overview article for a rundown of all the documentation, including a video demo of the new features in action.

Case 7.303 Release Notes

Fixes

This release included the following fix: 

• CDK DMS integration - Price code from CDK updates after labor inquiry
• DSI DMS integration - corrected situations where unit number was not exporting correctly to DSI

Enhancements

This release included the following enhancements.

• Improved visibility of Open Cases:  In Asset Search Results as well as Show/Edit Asset screens, we are planning to make it easier to see an asset's open cases, both active and inactive, as well as any pending service requests.
• Improved usability of the Price Code and Job Code fields:  On the Edit Operations screen, we are improving the behavior of the drop down lists of codes, type-ahead search and entering values not on the lists.